Knowledge Base > KB10101 - Change SSN Error

---

Contributor: Steve Andrew
Last Updated: Apr 4, 2014 7:51 am

---

If you discover that someone's SSN is incorrect in HRMS, DO NOT enter them into Employee Demographics again with the correct SSN.

Instead, go to the person's Employee Demographic screen, select Other, then SSN, enter the correct SSN, and submit.

If the person is already in HRMS with both the correct and incorrect SSN, please contact HRMS Support.

Sometimes when changing someone's SSN, an ODBC error appears, meaning the change failed. (Usually after this occurs, the employee appears in HRMS with both the incorrect and correct SSN, but information for the correct SSN is limited). This is usually occurs when there is an apostrophe somewhere in the Employee's information (comments, application, etc....). Please contact HRMS Support.