HRMS Comm Site-KB11502-I get an error when I try to view Licensure Data Changes.

Knowledge Base > KB11502 - I get an error when I try to view Licensure Data Changes.

Contributor: Steve Andrew
Last Updated: Dec 11, 2023 10:30 am

Licensure Data Changes can be checked by starting at the Home Page > Employees > Employee Page > Views > Licensure Data Changes

If a "registered user" gets a strange error message when trying to view these changes, the problem is likely that the "Principal/Hiring Agent" role or the "Lead Secretary" role has been selected for this user.

1. Go to Setup >> Manage Users, select the user, uncheck the "Principal/Hiring Agent" and the "Lead Secretary" boxes and submit.

2. Wait a few minutes, then ask the user to log back into HRMS to make sure the error message is gone and the Licensure Changes Messages appear.

3. TIP 1: If someone needs "System Administrator" rights, the only role they need is System Administrator.

4. TIP 2: Note that either the role of "Licensure Forms" or "System Administrator" is required to see Licensure Data Changes. If the Registered User has limited access, make sure that the "Licensure Forms" role is selected.