Knowledge Base > KB10702 - I changed someone's User Roles and the access is not correct. What do I do?
Contributor: Steve Andrew
Last Updated: Dec 07, 2023 12:55pm

Sometimes when you change a person's user roles the system may not properly process the request.

Below are the steps to resolve.

  1. Ask the user to not log in until resolved.
  2. Go to Manage User Roles and select the user.
  3. Check ALL the roles and submit.
  4. Uncheck ALL the roles and submit.
  5. Wait several minutes and check until the ID has no access once logged in.
  6. Go back to Manage User Roles and select the user.
  7. Check the appropriate roles and submit.
  8. Wait several minutes and check until the ID has the correct access once logged in.