Knowledge Base > KB10102 - UID or Payroll ID missing in HRMS.

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Contributor: Steve Andrew
Last Updated: Nov 29, 2023 8:45 am

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On the Employee Demographics screen, both the employee's UID and Payroll ID are displayed.

If one or both are blank, below are some tips to resolve the issue.

Missing Payroll ID

• Payroll data is imported into HRMS every hour.
  • If your LEA is using LINQ/ISIS 6 for Payroll, please remember that there is a process that must be executed in Payroll in order to populate the interface tables for import into HRMS.
• The employee's Payroll ID is matched with HRMS data based on Social Security Number (SSN).
  • If the employee is in both Payroll and HRMS, but has no Payroll ID in HRMS, then most likely the SSN in Payroll and the SSN in HRMS are different.
  • If you run reports 800001-Payroll Employees Not In HRMS and 800006-Active HRMS Employees Not in Payroll and the employee appears on both, this is the issue.
  • Verify which SSN is correct and change as appropriate.
  • If the SSN matches in both systems, please contact HRMS Support to further investigate.

Missing UID

• UIDs are imported into HRMS every 3 hours during the day.
  • If your LEA is using LINQ/ISIS 6 for Payroll, please remember that there is a process that must be executed in Payroll in order to populate the interface tables for import into HRMS.
  • Please make sure that the employee's UID is in payroll. If not, it will not appear in HRMS.
  • If the UID is in payroll, but not in HRMS and both systems have the same SSN, please contact HRMS Support to further investigate.
  • If two different employees have the same UID in payroll, it will not import and DPI staff can look to see if this is the case.